Retail and E-Retail
Many retailers exist outside the walls of traditional brick & mortar which presents a myriad of challenges including increasing sales conversions, optimizing customer experience and satisfaction, and reducing customer support costs.
Our clients range from catalog to mail order, to DRTV, to e-retail – and we have been partnering with them for years to help them meet their goals and maintain consistent, high-quality interactions throughout the customer lifecycle.
We are much more than a voice on the end of a telephone! Through our global support services, multi-channel retailers are able to provide their customers with a choice of communication platforms - live web chat, email, and even text messaging - in addition to traditional voice and IVR, at a lower cost base from our offshore support centers. This enables our retail clients to focus on their core business while we take care of ensuring a delightful customer experience.
Multi-channel and online retail is one of our true specialties. Respondez understands the needs of this market and combines experience with new proprietary technologies to continually provide our clients with a competitive edge. Our retail clients partner with us to:
- Transform their call centers into profit centers
- Provide customers with multiple communication channels including voice, web and chat
- Increase sales and acquire new customers
- Improve customer satisfaction scores
- Engage customers with their brand for enhanced retention
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