RESPONDEZ

Respondez is dedicated towards adding value and substance to its clients businesses by offering them superlative and completely customized services that are coherent to their diverse interests.

By creating a conducive work environment, investing in state-of-the-art technologies and fostering a professional work culture, Respondez has elevated to a different platform in the business of contact centers, attracting key clients and retaining talent and infrastructure that stand amongst the world’s finest.

Our clients are spread globally, across a wide spectrum of sectors like, Telecom, Retail, Finance, and Healthcare to name a few.

Client Industry

Client Profile

Services Provided

Internet Retail

One of the largest web providers of wireless services and devices in the U.S., this publicly held company with annual revenues of $350+ million sells through their own branded websites, affinity organizations, private-labeled websites as well as partnerships with national store chains.

• Customer Support

• Sales

• E-mail Response Mgmt.

• Blog & Web Chat Mgmt.

• Collections

• Activations

• Payment Authorization

Telecom

A leading pre-paid long distance service provider offering international calling as well as interstate long distance services to 48 states.

• Customer Support

• Account Refills

• Access Support

• Rate Queries

• Usage Assistance

Account Receivable Management

With over 700 employees in four locations, this privately held company is an industry leader in accounts receivables management and debt recovery.

• Phone Collections

• Skip Trace

Direct Response Marketing

One of the World’s largest direct response television companies with sales of more than $ 1.5 billion per year and an average annual growth rate of 25% over the last 10 years

• Inbound Sales

• Order tracking

Telecom

One of Europe’s leading independent retailer of Mobile phones and services with over 2,200 stores in 11 countries.

• B2B outbound sales

Game Publishers

With annual revenues in excess of $800 million, this company is a global developer, publisher and distributor of multi-platform interactive entertainment and is among the Top 10 game publishers in the world.

• Technical Support

• E-mail Response Mgmt.

• Web Chat Support

• FAQ Maintenance & Hosting

Financial Services Mortgage

A group of leading financial services companies focused on home mortgage solutions.

• Lead Generation

Direct Response Marketing

Founded by an Indian media giant, this mid-west based company has recently made its retail foray into a line of health and wellness related beauty and personal care products in the U.S.

• Customer Support

• E-mail Response Mgmt.

Infomercial

One of the pioneers in providing weight loss programs based on quality foods and nutritionally balanced meal plan in the US.

• Inbound Voice support

• Email support

• Chat Support